Terms of Service Agreement

This agreement defines the terms, conditions and rules pertaining to sale of products and services on or through this website www.copycrunch.in

This agreement lays down the commitments, responsibilities and rights of following parties:

1. Copy Crunch Marketing the owner of the website www.copycrunch.in, hereafter referred to as: Vendor and denoted by we/ us / our / website
2. Individual / entity that makes a purchase of products or services from www.copycrunch.in, hereafter referred to as:Buyer and dented by you / your

The terms of this agreement are as follows:

1. Sale of products / services

You can opt for any of the products or services offered on our website, these may include:

1. Sale of physical products that will be shipped to your address or collected by you from our premises
2. Sale of physical products that will be custom-made for you as per specifications provided by you
3. Sale of services that involve processing / modification of materials that are provided by you. This may include physical materials or digital artifacts such as: designs, drawings, schematics etc
4. Sale of services such as: provision of digital artifacts like design, creative writing, code etc
5. Sale of intellectual property created by us or obtained from any other third party
6. Sale of services on subscription basis against fixed monthly / yearly payments as per terms stated in the website for each of our service subscription package
7. Provision of non-exclusive incense to use our intellectual property

2. Payment for products / services

You are liable to make payment for products or services that you order on our website, subject to following terms:

1. You will make advance payment either in full /part for sale of physical products that will be shipped to your address or collected by you from our premises. The amount to be paid upfront will be determined by us, and that amount will have to be paid by you through either online / offline means
2. If we provide products or services againstpartial advance payment, then the remainder of the amount should be paid immediately upon delivery of the products or services
3. Non-payment of the agreed amount by you, shall be construed as breach of contract and will lead to legal action
4. If products and services are provided on a subscription basis, then your subscription stands cancelled in the event of non-payment. This will lead to discontinuation of service until such time that the subscription is renewed vide payment of requisite fees

3. Fulfillment of order

The following terms describe the fulfillment of purchase orders for products or services availed by you through our website:

1. Although we try to satisfy all our customers and ensure they get what they expect, we cannot guarantee that our products or service will exactly match your expectations. This is because every individual has different preferences and these preferences determine one's level of satisfaction with a given product or service. Having said that, we do ensure that our products and services are up-to mark with prevailing professional standards and practices. In some cases, our products or services may be slightly inconsistent with your expectations, because of variation in raw materials and services that are sourced from various third parties. Such inconsistencies cannot be cited by you as reason for rejection or return of the ordered products or services
2. In case of digital services such as design, copywriting, web development, software development etc, a maximum of 3 iterations will be performed. Any effort beyond stipulated 3 iterations will entail additional fees
3. We closely follow your instructions / specifications while providing digital services like design, copywriting, web / software development etc. So, we strongly urge you to be very clear and precise with your instructions. Lack of clarity on your part will lead to massive reworks for which you'll be required to pay additional charges
4. We try to fulfill each order as quickly as possible, however sometimes there may be delays due to natural calamity, unforeseen emergencies, social unrest, widespread unavailability of raw materials, unavailability of utility services, pandemic etc. In such event the orders will be fulfilled as and when feasible, and cancellation of order by you will not be permitted
5. As stated above up to 3 iterations are provided in case of digital services. In order to exercise the option of 3 iterations,you are required to send your feedback for the first and second iterations within 5 business days of receiving the digital artifact. if we do not hear from you within the stipulated time-frame, then the last sent iteration will be considered final and additional fees will be charged for the subsequent iteration

4. Returns and refund

Return of products or services obtained from our website and subsequent refund of money against your returns / cancellation of order is subject to following terms:

1. Cancellation of order by you is subject to our approval,and you will be liable to pay the full price of the order, in case we do not approve your request to cancel the  order
2. Full refund will be made if the cancellation of your order is initiated by us
3. If in any case we do approve your order cancellation request, then processing fees and transaction fees will be deducted from the refund
4. As stated in section 3.1 of this agreement, we will not accept return of products or services which are determined by you to be inconsistent with your expectations. Hence, there will be no refund and you will be liable to make full payment for the order
5. Returns will not be accepted if the goods and services being sent to you - suffer minor damage due to environmental conditions or due to inppropriate handling by third party service providers during transit. In such  case no refund will be made and you will be liable to pay the full price of the order
6. Returns will not be accepted, if they have been found to be damaged while in your custody. In such case you will be liable to pay full price of the order

5.  Breach of Contract

Any violation of the terms of this agreement will be construed as the breach of this contract. In the event of breach of contract, the dispute may be contested in the court of law and the party against whom judgment is rendered will be required to pay the attorney fees of the party that has been favored in the judgment.

6. Indemnification

You agree to indemnify us and protect us against any and all liabilities, including judgments, costs and attorney fees, arising from your use of our products or services.

7. Jurisdiction

Any suit, action or proceeding seeking to enforce any provision of, or based on any matter arising out of or in connection with, this Agreement may be brought in any court located in the city of Kolkata in West Bengal, India.